Regional Field Service Operations Manager

2 weeks ago

England, UK, United Kingdom Olympus UK & Ireland Full time

Olympus is a global leader in the medical device and technology industry. For more than 100 years, we have focused on making people's lives healthier, safer, and more fulfilling. Our products and solutions help to diagnose, prevent, and treat illnesses, further scientific research and keep people safe.”


Are you ready to take an exciting step forward in your career with a global med-tech organisation, dedicated to making people’s lives healthier, safer, and more fulfilling?


We have an exciting opportunity to join in the position of Regional Field Service Operations Manager to join the company ( National role)


This post is accountable for the leadership of a Regional Field Service team responsible for the delivery of engineering support to maximise customer equipment uptime and profitability in line with Company KPIs.


Key Result Areas


  • Report any potential safety risks, hazards, or instances of non-compliance and actively participate in initiatives aimed at improving patient safety and regulatory compliance.
  • Facilitate a positive customer experience by managing service delivery concerns, resolving issues that may arise by identifying problems and finding resources to drive Improvement in Customer Satisfaction for the Business area
  • Maintain the highest quality standards throughout Field Services in line with QA/RA metrics


Key responsibilities


  • Lead and develop a regional field service team to maximise service delivery improvements, customer equipment uptime and profitability in line with Company KPIs.
  • Provide monthly performance reviews, identifying individual goals and objectives to coach and develop a regional field Service team.
  • Ensure the delivery of Planned Preventative Maintenance schedules in the geographical region in compliance with contractual requirements.
  • Manage the installation of new and loan equipment promptly to maintain customer uptime and company revenue recognition in line with KPIs.
  • Ensure the timely completion customer of concerns in the geographical region, in line with quality objectives and regulatory requirements.
  • Compile routine field assessments to ensure compliance with Regulatory and Business Quality Assurance frameworks.
  • Forecast and manage the training requirement for the field service team to ensure maximum productivity
  • Recruit and induct new employees through the implementation of a sufficient training plan with internal stakeholders.


What are we looking for?


  • HNC or equivalent in an Engineering Discipline is desirable but not essential.
  • Experience within the healthcare sector is highly desirable
  • Experienced in effectively engaging with all levels of stakeholders & proactive cross-team collaboration
  • Previous management experience within field service is desirable but not essential.
  • Valid UK Driving license
  • Clear and concise written and spoken communication skills
  • Technologically competent
  • Competent presentation skills
  • Highly self-motivated and able to motivate others
  • IT literate with a good understanding of Word, Excel and associated software.
  • Have a high level of interest and engagement in Coaching for Success.
  • Have a high level of interest and engagement in providing technologically focussed solutions with an impact on driving improvements in patient care
  • Highly self-motivated and able to motivate others
  • May be required to stand for extended periods during hospital visits
  • Ability to travel throughout the UK, with overnight stays away from home where required, & occasional overseas travel
  • Driving for extended periods


What does Olympus offer?


  • In addition to a competitive salary, Olympus contributes greatly to employee pensions
  • All employees are eligible for private medical cover and life assurance
  • A generous annual leave entitlement which increases over your length of service
  • Company Van
  • Incentive package

Other benefits include discounted gym membership, a free annual health check and so much more


At Olympus, we have a dedicated in-house Talent team that cover all areas of the business. As a backup, we have a preferred supplier list (PSL) of vetted suppliers and as such, are unable to accept unsolicited CVs from recruitment agencies or search firms outside of our PSL. Please note that Olympus will not be responsible for any fees, charges or terms associated with any such CVs.


We are an equal opportunities employer, and we are committed to ensuring that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown.

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