Technical Support Specialist

12 hours ago


SouthendonSea, Southend-on-Sea, United Kingdom CV-Library Full time

Are you an experienced technical expert looking for a new challenge in Essex? An exciting opportunity has arisen for a Customer Service Engineer to join our innovative company, providing advanced engineering solutions to various industries.

The successful candidate will play a critical role in ensuring customer satisfaction by delivering expert technical support and building trusted relationships with clients.

We are seeking a skilled engineer to troubleshoot and resolve customer issues related to the installation, configuration, and maintenance of our products. Key responsibilities include:

  1. Troubleshooting and resolving customer issues with our products.
  2. Accurately documenting all customer interactions and support tickets in Salesforce ServiceCloud.
  3. Building strong customer relationships by understanding their needs and providing tailored technical advice.
  4. Delivering customer training sessions to enhance their proficiency with our products.

A bachelor's degree in engineering, preferably in electronics or computer science, is required. Additionally, we seek candidates with proven experience in technical support, expertise in troubleshooting, and knowledge of at least one programming language (C#, .NET, Python, LabVIEW, VeriStand).

As a valued member of our team, you can expect a competitive salary ranging from £40,000 to £60,000 per annum, depending on experience.



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