Technical Support Specialist

5 days ago


SouthendonSea, Southend-on-Sea, United Kingdom CV-Library Full time
1st Line IT Support

We are seeking a skilled Technical Support Specialist to provide exceptional support to our clients via email, phone, live chat, and ticketing system. The successful candidate will be fluent in English and German and work under pressure, ensuring timely resolution of issues and maintaining excellent customer service standards.

Key Responsibilities:
  1. Provide first-line IT support for all incoming support enquiries.
  2. Troubleshoot basic areas of the company platform.
  3. Work with customers on live chat, email, telephone, and ticketing services to deliver outstanding service.
  4. Communicate incoming enquiries to relevant teams.
  5. Evaluate and escalate issues to 2nd Line and Technical Pre-Sales Team as necessary.
  6. Maintain effective handovers between global 1st Line Technical Support Teams.
Requirements:
  1. Proven IT experience in a work environment.
  2. A strong understanding of PC hardware, Windows platforms, and application support.
  3. Excellent communication skills (written and verbal) with prior customer service experience.
  4. Ability to take ownership of issues and develop creative solutions.
  5. Fluency in both English and German is beneficial.

The salary range for this role is £23,000 - £27,000 per annum, depending on experience. This office-based role requires you to reside within 40 minutes of Saffron Walden. If you possess a strong passion for delivering top-notch technical support and communicating effectively with diverse stakeholders, we encourage you to apply.



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