Technical Support Specialist
3 hours ago
We are seeking a highly skilled Techincal Support Specialist to join our team. As a key member of the global 1st Line Technical Support Team, you will be responsible for delivering exceptional customer service via live chat, email, telephone, and ticketing services.
About the Role
This is a permanent opportunity working 8am until 4:30pm or 9am until 5:30pm Monday - Friday with occasional flexible hours. You will need to reside within 40 minutes of Saffron Walden and have a strong knowledge of PC hardware, Windows platform, and application support.
Your Responsibilities
* Provide 1st Line IT Support for all incoming support enquiries
* Troubleshoot basic areas of the company platform
* Work with customers on live chat, email, telephone, and ticketing services ensuring the best level of service possible
* Communicate incoming enquiries to relevant teams
* Escalate issues to 2nd Line and Technical Pre-Sales Team as necessary
* Deliver handovers between the global 1st Line Technical Support Team
Requirements
* IT experience in a work environment
* An IT-based qualification
* Excellent communication skills (both written and verbal) with good customer service experience
* Ability to take ownership of issues
* Ability to formulate and express your own ideas to improve the level of customer experience provision
Salary Information
The estimated salary for this role is £24,500 per annum, based on location and industry standards.
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