Middle Office Operations Specialist

1 month ago

London, Greater London, United Kingdom Mayford James Full time
Job Title: Middle Office Analyst

This is a key role within the Mayford James organization, requiring a deep understanding of operating procedures and a strong ability to navigate the organization to resolve issues in a timely and sensitive manner.

Key Responsibilities:
  • Maintain oversight of the OSP on a daily basis, ensuring deliverables are met in-line with the agreed SLD, including review of scheduled reporting, authorization instructions, and exception management.
  • Manage complex queries from both internal and external stakeholders, providing input and support to projects as an operations subject matter expert.
Operational Support:
  • Support new account/product onboarding activity within existing processes, ensuring new processes or nuances requested are clearly understood and sound business processes are built to support that activity.
  • Review work of the Middle Office team to support investment operation workflows, including ad-hoc FX requests, security setup and maintenance, reference data changes, and production issues.
Change Management/Process Improvement:
  • Participate in projects, system, and testing initiatives, coordinating associated data clean-up efforts and possessing a good understanding of the data being used from various feeds and how that data is distributed to multiple downstream systems.
  • Create and update policies and procedures on a regular basis, ensuring they accurately reflect compliance regulations and system enhancements, and document workflow and systems changes.
  • Identify improvements to existing workflows to reduce query volumes, risk, manual touchpoints, and agree milestones for completion of changes and work independently to achieve goals.
Personal Attributes/Skills/Qualifications:
  • Bachelor's Degree (or regional equivalent) and substantial related experience.
  • Strong operational background, strong knowledge of products and global markets, and strong functional expertise.
  • Ability to work effectively and make sound decisions in a high-pressure environment with strict deadlines, and proactively research issues and follow through to resolution.
  • Strong analytical, research, audit, and quantitative skills, ability to prioritize multiple tasks efficiently, and detail-oriented.
  • Able to communicate effectively with multiple levels of management in both the operations and investment sides of the business, and ability to work with OSP to maintain a high level of client service.
  • Strong IT skills, including MS Excel and role-relevant technology.

Preferred qualifications include experience in Investment Management operations and understanding or having exposure to the role of an outsource provider and associated oversight functionality.

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