Tech Support Specialist

6 hours ago


London, Greater London, United Kingdom Partner Retail Services Full time

About Our Team

We're Partner Retail Services, a team of passionate and dedicated individuals who share a vision for delivering exceptional customer experiences. Our goal is to empower customers through unrivalled interactions, introducing them to amazing products and services.

As a Retail Assistant, you'll play a vital role in showcasing Samsung products and services, helping customers find the perfect fit for their needs. You'll work closely with our Learning and Development team to develop your skills and knowledge, ensuring you stay up-to-date with the latest products and technologies.

Your Key Responsibilities

  • Product Showcase:
  • Showcase Samsung products and services to customers, highlighting their features and benefits.
  • Assist customers in understanding and utilising Samsung products to enhance their experience.
  • Deliver exceptional customer service, building strong relationships with customers and colleagues alike.

Your Skills and Qualifications

To succeed in this role, you'll need excellent communication skills, a commercial mindset, and a genuine love for all things tech. You'll also need to be adaptable, thrive in a fast-paced environment, and have a hunger for knowledge.

What We Offer

We offer a comprehensive benefits package, including access to a Samsung Employee Discount Portal, birthday holiday, perks and rewards, monthly bonus potential, wellbeing tools and platform, mental health first aid access, seeded devices, employee assistance platform, annual partnership with national charities, and celebrations of awareness days and religious holidays.

Salary Range

The estimated salary for this role is between £12,540 and £13,150 per annum, depending on location and experience.



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