Senior IT Support Specialist

5 days ago


Forest Hall, North Tyneside, United Kingdom Three Sixty Talent Full time
Job Description

**Job Title:** Senior IT Support Specialist

**Job Summary:** We are seeking a highly skilled and experienced Senior IT Support Specialist to join our team at Three Sixty Talent. As a key member of our IT department, you will be responsible for providing technical support and guidance to our clients and internal teams.

Key Responsibilities:
  • Provide technical support and guidance to clients and internal teams via phone, email, and in-person meetings.
  • Troubleshoot and resolve complex technical issues related to hardware, software, and network infrastructure.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • Develop and maintain technical documentation and knowledge base articles.
  • Participate in on-call rotation and provide after-hours support as needed.
Requirements:
  • Minimum 2+ years of experience in a customer-facing IT support role.
  • Deep knowledge of Microsoft technology stack, including Windows Server, Microsoft 365, and Azure.
  • Excellent problem-solving skills and ability to think critically.
  • Strong leadership and communication skills.
  • ITIL process awareness and ability to create and maintain operational support documentation.
Preferred Qualifications:
  • Previous experience working for an IT managed services provider (MSP).
  • Knowledge of endpoint detection and response platforms (EDR).
  • ITIL 4 Foundation certification.


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