Lead Claims Specialist

3 weeks ago


Forest Hall, North Tyneside, United Kingdom Aioi Nissay Dowa Europe Full time
Position Overview

Senior Credit Hire Claims Specialist. UK HYBRID WORKING. Band 4. Full time, Mon - Fri 37. Flexibility, bonus scheme (7.5% of basic salary based on business and personal performance) and many more fantastic benefits.

At Aioi Nissay Dowa Europe, we are one of the fastest-growing insurance firms, dedicated to building a diverse community with a unique blend of strengths to elevate our business.

Your Role

As a Senior Credit Hire Claims Specialist, you will have the opportunity to find and develop your own purpose, ensuring that when challenges arise, we are the first to assist in getting individuals back on track.

You will be an experienced Credit Hire Handler, possessing extensive knowledge in managing complex, high-value, and litigated Credit Hire claims.

Additionally, you will take on a coaching role, enabling you to support and mentor your colleagues in all facets of claims management.

Key Responsibilities

In this role, you will:

  • Proactively oversee all elements of technical credit hire and third-party vehicle damage claims, presented by a third party and their representatives, to minimize claims costs.
  • Conduct necessary investigations and make informed decisions regarding indemnity and liability, while always considering the potential for fraudulent activity.
  • Engage in negotiations with claimant representatives to advance and resolve credit hire claims efficiently, within your designated authority level, based on relevant case law or GTA guidelines.
  • Instruct and collaborate with approved suppliers and company solicitors in instances of credit hire litigation.
  • Provide training, coaching, and constructive feedback to enhance handlers' technical capabilities.
  • Perform quality audits on claim files and offer feedback to handlers.
  • Address complaints in accordance with FSA and company standards and guidelines.
  • Support the development and execution of the claims strategy and vision.
Required Expertise

We seek candidates with:

  • Solid knowledge and experience in Third-Party Motor Claims handling, including liability and litigation.
  • Strong understanding and experience of credit hire case law and its application to claims settlements.
  • Leadership and coaching experience.
Our Community

Our community values flexibility, allowing you to balance your personal and professional life. We understand the importance of being present for significant moments in life.

In addition to a competitive salary, we offer an exceptional benefits package, which we believe is among the best in the industry.

Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment.



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