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Senior Field Service Engineer

1 month ago

Birmingham, Birmingham, United Kingdom Thermo Fisher Scientific Full time

About the Job:

We are seeking a highly skilled Senior Field Service Engineer to join our team at Thermo Fisher Scientific. As a key member of our Laboratory Products Division's Field Service team, you will be responsible for servicing a range of high-tech equipment, including BSC's, Water purification, Centrifuges and CO2 Incubators.

Key Responsibilities:

  • Performing field service activities, including on-site installation, validations, preventive maintenance, and system repairs.
  • Solving a broad range of problems of varying scope and complexity.
  • Coordinating your own work schedule with direct colleagues, service operations and management.
  • Instructing customers in the use of our instruments to ensure safe and effective customer operations.
  • Providing proactive and responsive technical telephone and email support, ensuring that our customers are successful in the use of their instrumentation.
  • Producing timely and accurate reports of your activities: service reports and expense reports.
  • Assuring the highest level of Customer Experience to achieve customer satisfaction and loyalty.
  • Providing sales leads to account manager.
  • Providing feedback to support teams for correcting system documentation and updating procedures.

Requirements:

  • Typically requires a qualification or equivalent experience in mechatronics, electronics/engineering or other applicable experience in a high-tech environment.
  • Analytical trouble shooting and problem-solving abilities.
  • Excellent hand-eye coordination and manual dexterity.
  • IT skills.
  • Driving license required.
  • Excellent communication skills in English, verbal and in writing.
  • Independent, service-minded, and informative in the approach towards customers.
  • Highly organized, on top of things and in control of administrative work, including service reports and customer queries, also when being in the field and the pace are high.
  • A strong team contributor, working remotely with the ability to connect with colleagues in the region.
  • Commercial mentality.
  • A natural curiosity about staying up to date with trends in technology and IT.
  • Self-motivated, loves to be challenged.

What We Offer:

  • Competitive package.
  • Excellent benefits – 10% Commission scheme, Company car, Mobile Phone and Laptop.
  • Training, career progression and opportunities within a world leader in serving science.

About Us:

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, improving patient diagnostics and therapies or growing efficiency in their laboratories, we are here to support them.

Our distributed team of more than 90,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon

With Thermo Fisher Scientific, it's not just a career. It's a chance to realize your best – expertly and personally