Counter Business Manager

4 weeks ago

London, Greater London, United Kingdom Charlotte Tilbury Full time

About the Role

You will lead and engage your team as a true Charlotte Tilbury ambassador, embodying the unique Tilbury vision. As a dynamic and inspirational Business Manager, you will be a true coach, helping develop your team to achieve all sales and operational targets. You will demonstrate the ability to recruit and train top talent for expert artistry and exceptional customer experience. You will be a strong communicator, guiding and supporting your team to deliver magical customer experiences by building genuine emotional connections.

Your Key Responsibilities

  • Deliver weekly and monthly productivity reporting to the Field Sales Manager
  • Drive sales success through motivation of the team to hit daily and monthly KPI targets
  • Lead a high-performing team through daily briefs, performance 121 meetings, and general line management
  • Monthly rota scheduling, payroll budgeting, and forecasting (responding to trading conditions)
  • Work and liaise with host store partners and senior stakeholders; ensuring brand compliance with policies and procedures
  • Monitor stock levels through managing sales, audits, and counts, analysing all information available to provide proactive counsel to the Field Sales Manager on stock lines
  • People planning; ongoing talent management and succession planning of the team
  • Act with integrity when dealing with complex people matters, adhering to People policies and processes, seeking advice and guidance when necessary
  • Own the end-to-end recruitment process in your store, proactively sourcing exceptional talent and providing a magical candidate experience to all applicants
  • Identify the training needs of the team in collaboration with the Field Training Manager and provide feedback about advancement in opportunity areas
  • Drive and build your business KPI performance to achieve market-leading results and maintain #1 ranking and #1 growth
  • Ensure the best customer experience is being delivered; embedding the magic service methodology, and building brand awareness by creating lasting emotional connections with customers
  • Own your counter metrics and unlock the steps that need to be taken to manage future risks and opportunities
  • Think limitlessly with your plan for the calendar year with consideration for New Product Launches, and activity/market impacts from the previous year of trade
  • Entrepreneurial with proposing plans, events, and other limitless activity to unlock commercial success
  • Adhere to health and safety guidance in the workplace
  • Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves
  • Naturally creative, seeking innovative ways to overperform and deliver
  • An entrepreneurial mindset, focusing on the 'why?' and taking risks to reach for 'wow' results
  • Assertive with energy and drive to succeed
  • Strong emotional intelligence and engaging personable skills that can be adapted to suit
  • Ability to build and maintain strong relationships with your team and stakeholders
  • Acts with integrity and isn't reluctant to hold ownership

About Us

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty, please follow our LinkedIn page

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