Site Maintenance Specialist
4 weeks ago
The Site Maintenance Specialist is responsible for providing on-site technical support and maintenance for a range of print and mailing production equipment. This role is the internal and external contact for all hardware and software-related problems, responsible for diagnosing and troubleshooting mechanical, hardware, software, and system failures in a timely manner, while following the Company's procedures for proper repair and escalation.
Key Responsibilities:
- Minimise operational downtime by troubleshooting and repairing all mechanical, electrical, and software issues.
- Maintain site customer equipment by conducting routine maintenance and performing regular preventative maintenance on applicable equipment.
- Keep accurate track of on-site equipment parts inventory, scheduling, and timely ordering parts for site replenishment.
- Identify, analyse, and repair machine failures, ordering replacement parts as required.
- Assist Production with daily operation and operator duties.
- Provide technical product training and basic user functionality training to staff when required.
- Escalate technical and mechanical issues to the Operations Manager.
- Provide product feedback & suggestions to the Operations Manager.
- Create and analyse various dashboard reports, parts usage reports, and site history to ensure maximum machine uptime whilst adhering to the best practices as defined by the business.
- Expand technical knowledge by attending training courses when available.
- Foster positive internal and external relations by communicating with staff and suppliers; responding to complaints/inquiries in a cooperative, supportive, and professional manner.
Requirements:
- Educated to Degree level in Mechanical/Electrical Engineering or relative fields.
- 3+ years related industry/equipment experience or equivalent combination of education and experience required.
- Experience of mailing camera systems.
- Excellent analytical, problem-solving, and troubleshooting skills.
- Ability to read and interpret technical drawings and documentation.
- Strong interpersonal, verbal, and written communications skills.
- Ability to coordinate with others to accomplish goals.
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