Site Maintenance Specialist

4 weeks ago


West Midlands Combined Authority, United Kingdom Harrison Scott Associates Full time

The Site Maintenance Specialist is responsible for providing on-site technical support and maintenance for a range of print and mailing production equipment. This role is the internal and external contact for all hardware and software-related problems, responsible for diagnosing and troubleshooting mechanical, hardware, software, and system failures in a timely manner, while following the Company's procedures for proper repair and escalation.

Key Responsibilities:

  • Minimise operational downtime by troubleshooting and repairing all mechanical, electrical, and software issues.
  • Maintain site customer equipment by conducting routine maintenance and performing regular preventative maintenance on applicable equipment.
  • Keep accurate track of on-site equipment parts inventory, scheduling, and timely ordering parts for site replenishment.
  • Identify, analyse, and repair machine failures, ordering replacement parts as required.
  • Assist Production with daily operation and operator duties.
  • Provide technical product training and basic user functionality training to staff when required.
  • Escalate technical and mechanical issues to the Operations Manager.
  • Provide product feedback & suggestions to the Operations Manager.
  • Create and analyse various dashboard reports, parts usage reports, and site history to ensure maximum machine uptime whilst adhering to the best practices as defined by the business.
  • Expand technical knowledge by attending training courses when available.
  • Foster positive internal and external relations by communicating with staff and suppliers; responding to complaints/inquiries in a cooperative, supportive, and professional manner.

Requirements:

  • Educated to Degree level in Mechanical/Electrical Engineering or relative fields.
  • 3+ years related industry/equipment experience or equivalent combination of education and experience required.
  • Experience of mailing camera systems.
  • Excellent analytical, problem-solving, and troubleshooting skills.
  • Ability to read and interpret technical drawings and documentation.
  • Strong interpersonal, verbal, and written communications skills.
  • Ability to coordinate with others to accomplish goals.


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