Customer Experience Representative

4 days ago


Over, Cheshire, United Kingdom Novotel Cambridge North Full time
Role Overview

We're seeking a Customer Experience Representative to join our team at Novotel Cambridge North, delivering exceptional service to our guests.

Main Responsibilities:

  1. Welcome and engage with guests to ensure a positive experience.
  2. Manage and balance banking transactions for the hotel.
  3. Take reservations and upsell opportunities to increase revenue.
  4. Support Food and Beverage services as needed.
  5. Participate in team meetings and contribute to achieving hotel goals.

Key Qualifications: To succeed in this role, you'll need excellent communication skills, a warm and welcoming demeanor, and the ability to work effectively as part of a team.

Compensation Package: The estimated salary for this position is £20,000 - £25,000 per year, based on your level of experience and qualifications.

Benefits: As a valued member of our team, you'll enjoy a range of benefits, including paid time off, professional development opportunities, and a competitive salary package.



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