Hospitality Ambassador

We are seeking a highly motivated and customer-focused Hospitality Ambassador to join our team at Novotel Cambridge North.

About the Role:

• Welcome every guest and provide exceptional service throughout their stay.
• Personalising each interaction with guests to ensure a unique experience.
• Engage with the team to ensure hotel quality and financial targets can be met.
• Handle emails, phone inquiries, and other administration tasks.
• Responsible for balancing banking transactions for the hotel.
• Ensure Novotel Standards are met and maintained.
• Competent in taking reservations, upselling where possible to maximise on average room rates.
• Assist with Food and Beverage services if and when required.
• Attend training sessions as required by the company.

Salary Information: The estimated salary for this role is £18,000 - £22,000 per annum, depending on experience.

Work Schedule: This role includes weekends and public holidays.

About Us: At Novotel Cambridge North, we pride ourselves on creating memorable moments for our guests. Our team is dedicated to providing the best hospitality experience, and we're looking for someone who shares our passion.