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Senior Technical Lead

2 months ago


Liverpool, Liverpool, United Kingdom KnoWho Full time £50,000
Senior Technical Lead Opportunity

We are seeking a highly skilled Senior Technical Lead to join our team at KnoWho. As a key member of our technical team, you will be responsible for leading the most complex technical support issues, communicating effectively with internal and external stakeholders, and assessing and selecting new IT, telecoms, and cyber-security services and solutions.

Key Responsibilities:
  • Take ownership and control of the most technically challenging support issues
  • Assess and select new IT, telecoms, and cyber-security services and solutions
  • Create processes and training programs for ongoing onboarding and support requirements
  • Assess client requirements and specify solutions
  • Effectively scope and manage projects
Technical Requirements:
  • Microsoft 365 – Exchange, Sharepoint (Migration and Administration), Power BI, Dynamics
  • Cyber-security tools, technologies, and processes
  • VOIP, including diagnostics and troubleshooting
  • Installation, configuration, and maintenance of Microsoft and Apple Operating Systems
  • LAN/WAN/Wi-Fi/Internet networking maintenance and fault analysis/resolution
  • TCPIP / Routers / VPN / Firewalls / VLAN / DNS
  • Active Directory/GPO
  • Backup Management
  • Remote Management and Monitoring systems (eg Kaseya VSA, Connectwise Automate, etc)
Desirable Skills:
  • Microsoft Azure – Scoping, building (virtual machines, networking and security)
  • Apple Mac/macOS

This is an exciting opportunity to join a company at the forefront of technology and work in a multi-faceted senior tech role dealing with a wide range of clients.