Senior Technical Lead

3 weeks ago


Liverpool, Liverpool, United Kingdom KnoWho Full time £50,000
Senior Technical Analyst

This is a fantastic opportunity for an exceptional third-line IT engineer to move into a senior management role without the hassle of conducting employee reviews and admin work while retaining the ability to be technically hands-on and continue to learn about the latest technology.

Key Responsibilities
  • Take ownership and control of the most technically challenging support issues, communicating effectively with internal and external users and management throughout.
  • Assess and select new IT, telecoms, and cyber-security services and solutions and create processes and training programs for the ongoing onboarding and support requirements.
  • Assess client requirements and specify solutions, with an understanding and capability of solving business needs securely with technology solutions.
  • Effectively scope and manage projects.
  • Enjoy dealing with clients and thrive on a high volume and fast-changing workload.
The Tech

We're looking for someone with expertise in:

  • Microsoft 365 – Exchange, Sharepoint (Migration and Administration), Power BI, Dynamics
  • Cyber-security tools, technologies, and processes
  • VOIP, including diagnostics and troubleshooting
  • Installation, configuration, and maintenance of Microsoft and Apple Operating Systems
  • LAN/WAN/Wi-Fi/Internet networking maintenance and fault analysis/resolution
  • TCPIP / Routers / VPN / Firewalls / VLAN / DNS
  • Active Directory/GPO
  • Backup Management
  • Remote Management and Monitoring systems (eg Kaseya VSA, Connectwise Automate, etc)
Desirable Skills

A strong understanding of the following would be a distinct advantage:

  • Microsoft Azure – Scoping, building (virtual machines, networking, and security)
  • Apple Mac/macOS

This is an opportunity to join a company at the forefront of technology and work in a multi-faceted senior tech role dealing with a wide range of clients.


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