Senior Technical Lead
3 weeks ago
This is a fantastic opportunity for an exceptional third-line IT engineer to move into a senior management role without the hassle of conducting employee reviews and admin work while retaining the ability to be technically hands-on and continue to learn about the latest technology.
Key Responsibilities- Take ownership and control of the most technically challenging support issues, communicating effectively with internal and external users and management throughout.
- Assess and select new IT, telecoms, and cyber-security services and solutions and create processes and training programs for the ongoing onboarding and support requirements.
- Assess client requirements and specify solutions, with an understanding and capability of solving business needs securely with technology solutions.
- Effectively scope and manage projects.
- Enjoy dealing with clients and thrive on a high volume and fast-changing workload.
We're looking for someone with expertise in:
- Microsoft 365 – Exchange, Sharepoint (Migration and Administration), Power BI, Dynamics
- Cyber-security tools, technologies, and processes
- VOIP, including diagnostics and troubleshooting
- Installation, configuration, and maintenance of Microsoft and Apple Operating Systems
- LAN/WAN/Wi-Fi/Internet networking maintenance and fault analysis/resolution
- TCPIP / Routers / VPN / Firewalls / VLAN / DNS
- Active Directory/GPO
- Backup Management
- Remote Management and Monitoring systems (eg Kaseya VSA, Connectwise Automate, etc)
A strong understanding of the following would be a distinct advantage:
- Microsoft Azure – Scoping, building (virtual machines, networking, and security)
- Apple Mac/macOS
This is an opportunity to join a company at the forefront of technology and work in a multi-faceted senior tech role dealing with a wide range of clients.
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