Nav Support Specialist
3 days ago
Job Title: Nav Support Specialist - ERP Expert
Job Description:
We are seeking an experienced ERP Support Specialist to provide top-notch technical support for Microsoft Dynamics NAV and Business Central users. As a key member of our team, you will serve as the primary point of contact for support inquiries, troubleshooting and resolving issues related to NAV/BC functionality, configurations, and integrations.
Responsibilities:
- Provide expert-level support via phone, email, and ticketing systems.
- Diagnose, troubleshoot, and resolve complex 1st and 2nd line issues independently.
- Assist with system configurations, permissions, and user setups.
- Collaborate closely with the development team and 3rd line support for advanced troubleshooting and solutions.
- Document resolutions, maintain accurate logs, and create user guides for common issues.
- Deliver exceptional customer service and ensure timely issue resolution.
Requirements:
- Proven experience with Microsoft Dynamics NAV and/or Business Central in a support role.
- Strong troubleshooting skills and ability to handle both 1st and 2nd line issues independently.
- Good understanding of ERP systems and basic IT infrastructure.
- Excellent communication skills and customer-focused approach.
- Experience with support ticketing systems and issue tracking.
Salary: £45,000 - £60,000 per annum, depending on experience.
Location: Flexible remote work options available.
About Us:
Burton Recruitment Limited is a leading recruitment agency specializing in IT and technology roles. We pride ourselves on providing exceptional service to our clients and candidates alike.
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