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Nav Support Specialist

1 month ago

London, Greater London, United Kingdom Burton Recruitment Limited Full time

Job Title: Nav Support Specialist - ERP Expert

Job Description:

We are seeking an experienced ERP Support Specialist to provide top-notch technical support for Microsoft Dynamics NAV and Business Central users. As a key member of our team, you will serve as the primary point of contact for support inquiries, troubleshooting and resolving issues related to NAV/BC functionality, configurations, and integrations.

Responsibilities:

  • Provide expert-level support via phone, email, and ticketing systems.
  • Diagnose, troubleshoot, and resolve complex 1st and 2nd line issues independently.
  • Assist with system configurations, permissions, and user setups.
  • Collaborate closely with the development team and 3rd line support for advanced troubleshooting and solutions.
  • Document resolutions, maintain accurate logs, and create user guides for common issues.
  • Deliver exceptional customer service and ensure timely issue resolution.

Requirements:

  • Proven experience with Microsoft Dynamics NAV and/or Business Central in a support role.
  • Strong troubleshooting skills and ability to handle both 1st and 2nd line issues independently.
  • Good understanding of ERP systems and basic IT infrastructure.
  • Excellent communication skills and customer-focused approach.
  • Experience with support ticketing systems and issue tracking.

Salary: £45,000 - £60,000 per annum, depending on experience.

Location: Flexible remote work options available.

About Us:

Burton Recruitment Limited is a leading recruitment agency specializing in IT and technology roles. We pride ourselves on providing exceptional service to our clients and candidates alike.