Private Parking Collections Expert
3 days ago
We are seeking a highly skilled Private Parking Collections Expert to join our team at Bristow and Sutor Group. As an Outbound Debt Collector specializing in private parking debt, you will be responsible for contacting individuals with outstanding parking charges and fees, negotiating payment terms, and securing payment. You will work to recover debts on behalf of private parking companies, utilizing a customer-focused approach to resolve payment issues while adhering to company policies.
Key Performance Indicators:
- Contact Rate: Meet or exceed a contact rate of 80% within the first 6 weeks of employment.
- Collections: Achieve an average collection rate of £2,500 per month within the first 3 months of employment.
Responsibilities:
- Communication:
- Establish and maintain effective communication with debtors via phone, email, and SMS.
- Negotiation:
- Negotiate payment terms and agreements with debtors.
- Reporting:
- Accurately record all interactions, payment agreements, and relevant debtor information in the company's CRM system.
Requirements:
- Qualifications:
- Relevant qualifications in debt collection, customer service, or a related field.
- Experience:
- Previous experience in debt collection, customer service, or a related field.
- Skills:
- Excellent verbal and written communication skills.
- Strong negotiation and problem-solving abilities.
Benefits:
- Competitive salary: £25,000 - £35,000 per annum, depending on experience.
- Comprehensive benefits package.
- Ongoing training and professional development opportunities.
Bristow and Sutor Group is an equal opportunity employer committed to fostering an inclusive and diverse work environment. We encourage all qualified individuals to apply, regardless of race, religion, gender, sexual orientation, age, disability, or veteran status.
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