Parking Charge Recovery Expert

2 days ago


Manchester, United Kingdom CV-Library Full time

**Role Overview:**

We're looking for an experienced Collections Agent to join our team at CV-Library. As a key member of our debt recovery team, you will be responsible for resolving low-value outstanding parking charges from individuals.

**Key Responsibilities:**

Our ideal candidate will have excellent communication skills and the ability to work in a fast-paced contact centre environment. They will also be able to maintain accurate records of customer interactions and follow established processes and guidelines.

  1. Resolve low-value outstanding parking charges from individuals with professionalism and courtesy.
  2. Manage inbound calls effectively, aiming for first-call resolution.
  3. Negotiate difficult conversations in a sensitive and empathetic manner.
  4. Maintain accurate records of customer interactions.
  5. Follow established processes and guidelines to deliver exceptional service.
**Requirements:**

We are seeking a motivated and results-driven individual who is passionate about delivering exceptional customer service. Prior experience in internal sales or collections roles is essential, as is excellent telephone manner and the ability to positively resolve situations.

  • Prior experience in internal sales or collections roles.
  • Excellent telephone manner and ability to positively resolve situations.

**Estimated Salary:** £22,000 - £30,000 per annum, depending on location and experience.



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