Parking Charge Negotiator

2 days ago


Manchester, United Kingdom CV-Library Full time
Role Description: We are looking for a talented Telephone Collections Agent to join our team at CV-Library. In this role, you will be responsible for managing debt recovery by contacting individuals with outstanding parking charges and negotiating payments to achieve secure resolutions. You will also be responsible for logging interactions and agreements accurately in our CRM system and adhering to all relevant laws, including data protection and consumer rights. You will need to have excellent communication skills and be able to resolve disputes in a professional manner, while achieving monthly and quarterly collection goals.
Key Responsibilities:
  • Contact individuals with outstanding parking charges and negotiate payments to achieve secure resolutions.
  • Log interactions and agreements accurately in the CRM system.
  • Adhere to all laws, including data protection and consumer rights.
  • Provide clear account information and resolve disputes in a professional manner.
  • Achieve monthly and quarterly collection goals.

Benefits:

This is a competitive salary with performance-based incentives, plus health insurance, pension, paid leave, and training opportunities.



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