IT Service Delivery Expert

5 days ago


Gloucester, Gloucestershire, United Kingdom Newporttakkt Full time

At Newporttakkt, we are seeking an IT Service Delivery Expert to play a critical role in ensuring efficient and effective IT service delivery. As an IT Service Desk Specialist, you will be responsible for handling requests, resolving issues, and maintaining a high level of customer satisfaction.

Key Responsibilities:

  1. Accept, categorize and prioritize requests for the Workplace
  2. Narrow down error patterns and check monitoring for anomalies
  3. Perform problem analysis and resolve requests for known problems
  4. Forward requests to 2nd level support for new problems
  5. Comment on requests and document solutions
  6. Inform customers regularly about status
  7. Install and deliver workplace devices

Required Skills and Qualifications:

  1. 3+ Year Experience in L1 IT Support with hands-on mentality (Windows environment)
  2. Experienced in supporting M365 user environments
  3. Knowledge in handling mobile devices (handheld devices, e.g. Android Warehouse Scanners, iPhones, iPads)
  4. Experience in practicing Incident-/Request-/Problem management according to ITIL and using ITSM tools

Benefits:

  • Flexible/hybrid working options
  • Competitive salary: £40,000 per annum
  • Potential bonus scheme
  • Contributory pension scheme
  • 23 days' holiday plus bank holidays and birthday

We offer a collaborative work environment, professional development opportunities, and a comprehensive benefits package.



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