IT Service Delivery Expert
5 days ago
At Newporttakkt, we are seeking an IT Service Delivery Expert to play a critical role in ensuring efficient and effective IT service delivery. As an IT Service Desk Specialist, you will be responsible for handling requests, resolving issues, and maintaining a high level of customer satisfaction.
Key Responsibilities:
- Accept, categorize and prioritize requests for the Workplace
- Narrow down error patterns and check monitoring for anomalies
- Perform problem analysis and resolve requests for known problems
- Forward requests to 2nd level support for new problems
- Comment on requests and document solutions
- Inform customers regularly about status
- Install and deliver workplace devices
Required Skills and Qualifications:
- 3+ Year Experience in L1 IT Support with hands-on mentality (Windows environment)
- Experienced in supporting M365 user environments
- Knowledge in handling mobile devices (handheld devices, e.g. Android Warehouse Scanners, iPhones, iPads)
- Experience in practicing Incident-/Request-/Problem management according to ITIL and using ITSM tools
Benefits:
- Flexible/hybrid working options
- Competitive salary: £40,000 per annum
- Potential bonus scheme
- Contributory pension scheme
- 23 days' holiday plus bank holidays and birthday
We offer a collaborative work environment, professional development opportunities, and a comprehensive benefits package.
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