Help Desk Associate

1 day ago


Dungannon, United Kingdom VANRATH Full time
Job Title: Help Desk Associate

This is a permanent role based out of Dungannon (Pomeroy) office, Monday to Friday 9.00am to 5.00pm. The company has a fantastic reputation and offers an amazing opportunity for the right candidate.

About the Role:
The successful candidate will assist the Response Maintenance Team with day-to-day administration duties in a fast-paced environment. This involves teamwork, good communication skills, and managing targets and workflows in a professional and efficient manner.

Responsibilities:
- Manage email and telephone enquiries both internal and from the public.
- Provide professional customer service, telephone support for customer enquiries while maintaining an efficient and pleasant manner.
- Look after and maintain your own specific contract effectively, meet deadlines, ensure tenants, management, and contractors are kept up to date.
- Scheduling appointments, meetings, ensuring diaries are kept up to date.
- Maintaining accurate records.
- Provide support to the wider response maintenance team.

Requirements:
- Calls or admin experience preferred.
- Confident on the phone.
- Good attention to detail levels.
- Computer literate.
- Great communicator.

Benefits:
- Additional benefits available.

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