Dental Team Coordinator

3 weeks ago


Newcastle under Lyme, Staffordshire, United Kingdom Bupa Dental Care Full time

We are seeking a skilled Dental Receptionist to be part of our experienced team at Bupa Dental Care Newcastle Under Lyme.

About the Role

  • Meeting and greeting patients, ensuring a positive first impression and a smooth patient journey
  • Booking and amending appointments, answering phone calls, and updating patient records
  • Coordinating care packages for patients, as provided by our clinicians
  • Confidently promoting and upselling Bupa Dental Care products and services, including plan options, finance, and insurance claims
  • Providing excellent customer service skills, both face-to-face, over the phone, and via email
  • Supporting the Practice Manager and clinical team with the smooth operation of the practice
  • Handling payments and accessing sensitive information while maintaining patient confidentiality

Your Skills and Experience

  • Able to maintain a positive and professional attitude in a fast-paced environment
  • Previous administration or receptionist experience, preferably in a healthcare setting
  • Strong communication skills, both verbally and written
  • Proficient in Microsoft Word and Outlook, with excellent organizational skills
  • Previous experience promoting company products and services
  • Preferred experience with Dentally

Your Salary and Benefits

We make life better for millions, including yours. Our benefits include:

  • Competitive pay rates and opportunities for growth through training and development
  • Access to MyHealthcare, providing quick and easy support for various health-related issues
  • My Bupa Extras, offering discounts and tools for financial wellbeing
  • Access to a wide range of gyms and fitness facilities across the UK
  • Our mental health approach, including the Employee Assistance Programme and Family Mental HealthLine
  • Discounted dental insurance for you and your immediate family members
  • Additional health and wellbeing benefits, including Cycle to Work Scheme and free annual Flu vaccine
  • Wagestream, allowing access to your income before payday
  • Access to career pathways and support throughout your working life with Bupa Dental Care

What's on Offer

  • Monday to Friday working hours
  • 40 hours per week
  • Supportive team, including an on-site Practice Manager
  • Career development support and opportunities


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