Dental Care Coordinator

4 weeks ago


Newcastle under Lyme, Staffordshire, United Kingdom Bupa Dental Care Full time

We are seeking a highly organized and communicative Dental Care Coordinator to join our team at Bupa Dental Care Newcastle Under Lyme. The successful candidate will be responsible for meeting and greeting patients, booking and amending appointments, and providing excellent customer service.

Key Responsibilities:

  • Meet and greet patients, providing a positive first impression and patient journey
  • Book and amend appointments, answer phone calls, and update patient records
  • Coordinate care packages for patients, working closely with clinicians
  • Confidently promote and upsell Bupa Dental Care products and services
  • Provide exceptional customer service, face-to-face, over the phone, and via email
  • Support the Practice Manager and clinical team in maintaining a smooth-running practice
  • Handle payments and maintain patient confidentiality

Requirements:

  • Ability to work positively and professionally in a fast-paced environment
  • Previous administration or reception experience, preferably in a healthcare setting
  • Strong communication skills, face-to-face, over the phone, and via email
  • Proficient in Microsoft Word and Outlook, with strong organizational skills
  • Previous experience promoting company products and services
  • Preferred experience with Dentally

Benefits:

  • Competitive pay rates and opportunities for training and development
  • Access to MyHealthcare, providing quick and easy access to health-related support and treatment
  • My Bupa Extras, offering discounts and tools for financial wellbeing
  • Access to discounted dental insurance for immediate family members
  • Additional health and wellbeing benefits, including Cycle to Work Scheme and free annual Flu vaccine


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