Dental Practice Administrator

4 weeks ago


Newcastle under Lyme, Staffordshire, United Kingdom Bupa Dental Care Full time

We are seeking a skilled Dental Receptionist to join our experienced team at Bupa Dental Care Newcastle Under Lyme.

Our team is dedicated to providing exceptional patient care, and we are looking for someone who shares our passion for delivering a high-quality service.

Key Responsibilities:

  • Meet and greet patients, providing a warm and welcoming first impression.
  • Manage appointments, answer phone calls, and update patient records with precision and attention to detail.
  • Coordinate care packages for patients, working closely with our clinicians to ensure seamless care.
  • Confidently promote and upsell Bupa Dental Care products and services, including Plan options, Finance, and Insurance claims.
  • Provide exceptional customer service, both face-to-face and over the phone.
  • Support the Practice Manager and clinical team in maintaining a smooth-running practice.
  • Handle payments and maintain patient confidentiality.

Requirements:

  • Ability to work positively and professionally in a fast-paced environment.
  • Previous administration or receptionist experience, preferably in a healthcare setting.
  • Strong communication skills, both written and verbal.
  • Proficient in Microsoft Word and Outlook, with excellent organisational skills.
  • Previous experience in promoting company products and services.
  • Preferred experience with Dentally.

What We Offer:

  • Competitive pay rates and opportunities for training and development.
  • Access to MyHealthcare, providing quick and easy access to health-related support and advice.
  • My Bupa Extras, offering discounts and rewards at a wide range of retailers.
  • Access to discounted dental insurance for you and your family.
  • Additional health and wellbeing benefits, including Cycle to Work Scheme and free annual Flu vaccine.
  • Wagestream, allowing you to access your income before payday.
  • Opportunities for career development and progression within Bupa Dental Care.


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