IT Support Specialist

2 days ago


London, Greater London, United Kingdom Federated Hermes Full time

We are seeking an IT Support Specialist to join our finance team at Federated Hermes. As the primary point of contact for application support, you will provide timely and effective solutions to ensure seamless operations.

You will be responsible for investigating operational issues, creating or updating procedures, and administering systems user accounts. Your exceptional communication skills will enable you to effectively liaise with stakeholders across various levels within the business.

A strong analytical approach to problem-solving, combined with the ability to convey complex technical concepts to non-technical individuals, will make you a valuable asset to our team.

Key responsibilities include:

  • Providing day-to-day application support to Federated Hermes International business users
  • Investigating operational issues and resolving them or escalating as appropriate
  • Creating or updating procedures
  • Administering systems user accounts
  • System administration and first-line support for all finance systems


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