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Software Customer Service Representative

2 months ago

Glasgow, Glasgow City, United Kingdom Ten Live Limited Full time

Job Title: Software Customer Service Representative

About the Role:

We are seeking a highly skilled and motivated Software Customer Service Representative to join our team at Ten Live Limited. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Customer Service: Respond to inbound calls from customers, addressing their queries and concerns in a professional and timely manner.
  • Sales: Make outbound calls to new customers, promoting our software products and services.
  • Upselling: Identify opportunities to upsell our software products to existing customers, increasing revenue and customer satisfaction.
  • Administrative Support: Provide administrative support to our management team, including data entry and other tasks as required.

Requirements:

  • Experience: Previous experience in a customer service or sales role, preferably in a software or technology industry.
  • Skills: Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.

What We Offer:

As a Software Customer Service Representative at Ten Live Limited, you will have the opportunity to work with a dynamic and growing company, providing exceptional customer service and support to our clients. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.