Software Customer Service Representative

3 weeks ago


Glasgow, Glasgow City, United Kingdom Ten Live Limited Full time

Job Title: Software Customer Service

About the Role:

We are seeking a highly skilled and motivated Software Customer Service Representative to join our team at Ten Live Limited. As a key member of our sales and support team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Respond to inbound calls from customers and accurately record all information on our CRM system.
  • Engage in basic sales calls to new customers and enter their details onto our system.
  • Upsell our software product to both inbound and outbound customers, ensuring a seamless and personalized experience.
  • Support our managers on-site with general administrative tasks, utilizing your organizational skills to ensure a smooth workflow.

Requirements:

  • Experience with CRM systems and a proven track record of providing excellent customer service.
  • Basic sales skills, with the ability to effectively communicate with customers and close deals.
  • Strong organizational and administrative skills, with the ability to multitask and prioritize tasks efficiently.

What We Offer:

As a Software Customer Service Representative at Ten Live Limited, you will have the opportunity to work with a dynamic and supportive team, develop your skills and expertise, and contribute to the growth and success of our company.



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