Customer Service Representative
3 weeks ago
We are seeking a highly skilled Customer Service Executive to join our team at Pertemps Burton Commercial. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.
Key Responsibilities- Answer incoming calls from customers, ensuring all their requirements are met within agreed service levels.
- Admin duties, including understanding customer needs and liaising with departments to ensure we can meet customer requirements.
- Action cancellations in line with company processes.
- Deal with travel concierge requests, including pre/post night stays, rail tickets, and UK transfers.
- Handle late booking requests.
- Assist with Customer Relations issues and call outs, ensuring customers have all the correct revised information.
- Ad-hoc queries and requests from within the Customer Service team and other teams within the Contact Centre.
We are looking for a candidate with previous experience within a Customer Service environment. You should be able to work in a fast-paced environment, prioritise your workload, and have excellent communication skills, both verbal and written. A good team player with problem-solving abilities and a proactive approach is essential.
What We Offer- 27 days holiday plus bank holidays.
- Holiday buy, option to purchase up to an additional 5 days leave.
- Up to 60% discount for you and friends and family on our award-winning holidays.
- Career Pathway, as the company grows, we want you to grow with us.
- Employee Assistance Programme.
- Access to a virtual dentist.
- Discounts from leading high street retailers, travel, and entertainment companies.
- Pension Scheme & Life Assurance.
- Annual and quarterly team recognition awards ceremony.
- Social events, Christmas party, summer party, quizzes, etc.
- Cycle to work scheme.
- Discounted gym membership.
- Health & wellbeing programme.
- Refer a friend programme.
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