Customer Service Associate
2 hours ago
About the Role
We are seeking a highly motivated and enthusiastic Customer Service Associate to join our team at Tesco in Poole. As a key member of our store staff, you will be responsible for delivering exceptional customer service, maintaining a clean and safe shopping environment, and working collaboratively with colleagues to achieve sales targets.
As a Customer Service Associate, you will be the face of Tesco, interacting with customers, answering queries, and resolving issues in a professional and courteous manner. You will also be responsible for maintaining high standards of customer service, adhering to company policies and procedures, and contributing to a positive and inclusive store culture.
We offer a competitive salary starting from £12.02 an hour, which increases to £13.15 for stores within the M25. Additional payments may apply depending on location and skills. Our Colleague rate of pay starts from £12.02 an hour, making us one of the highest paying retailers in the UK.
In addition to your hourly wage, you will receive 20 days' holiday plus a personal day, rising to 22 days after 12 months, plus Bank Holidays. You will also have access to flexible working arrangements, discounts on Tesco products, and opportunities for career progression and development.
This is a great opportunity to join a dynamic and fast-paced retail environment, working with a talented team of individuals who are passionate about delivering exceptional customer service. If you are a people person, enjoy working in a busy and varied environment, and are looking for a new challenge, we would love to hear from you.
Please note that this role requires you to be over 18 years old and available to work a variety of shifts, including early mornings, evenings, and weekends.
Key Responsibilities:
- Deliver exceptional customer service, responding to customer queries and resolving issues in a professional and courteous manner.
- Maintain high standards of customer service, adhering to company policies and procedures.
- Work collaboratively with colleagues to achieve sales targets and maintain a positive store culture.
- Contribute to a clean and safe shopping environment, ensuring compliance with health and safety regulations.
- Participate in training and development programs to improve customer service skills and product knowledge.
Requirements:
- Excellent communication and interpersonal skills.
- Able to work effectively in a team environment.
- Flexible and willing to work a variety of shifts, including early mornings, evenings, and weekends.
- Able to maintain confidentiality and handle sensitive information.
- Basic math skills and ability to handle cash accurately.
What's in it for you?
- Competitive hourly wage starting from £12.02.
- Opportunities for career progression and development.
- Flexible working arrangements.
- Discounts on Tesco products.
- Access to free wellbeing services.
- Life cover and pension scheme.
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