Customer Experience and Operations Specialist

5 days ago


London, Greater London, United Kingdom loveholidays Full time
Job Description

We are seeking an experienced Customer Experience and Operations Specialist to join our team. In this role, you will be responsible for designing, implementing, and refining exceptional post-booking customer experiences.

As a key member of our Customer Experience team, you will work closely with other departments to ensure alignment and execution of a cohesive and integrated post-booking CX strategy. This includes collaborating with Data & Insights, CX Tech/Product, Supply & Commercial, Finance, Workforce Planning, and Customer Operations teams.

Your day-to-day responsibilities will include:

  • Supporting the Head of CX & Service Design in developing and executing groundbreaking service design strategies that elevate post-booking customer experiences through data-driven decision making, SaaS operations, and customer communications.
  • Collaborating with multiple departments to ensure alignment and execution of a cohesive and integrated post-booking CX strategy.
  • Helping champion and build a culture of customer-centricity within the organization.

The ideal candidate will have experience in service design, knowledge of CX technology platforms, and a keen interest in innovation in CX tech. A salary of £60,000 - £80,000 per annum is offered, depending on experience.



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