Customer Experience and Operations Specialist
5 days ago
We are seeking an experienced Customer Experience and Operations Specialist to join our team. In this role, you will be responsible for designing, implementing, and refining exceptional post-booking customer experiences.
As a key member of our Customer Experience team, you will work closely with other departments to ensure alignment and execution of a cohesive and integrated post-booking CX strategy. This includes collaborating with Data & Insights, CX Tech/Product, Supply & Commercial, Finance, Workforce Planning, and Customer Operations teams.
Your day-to-day responsibilities will include:
- Supporting the Head of CX & Service Design in developing and executing groundbreaking service design strategies that elevate post-booking customer experiences through data-driven decision making, SaaS operations, and customer communications.
- Collaborating with multiple departments to ensure alignment and execution of a cohesive and integrated post-booking CX strategy.
- Helping champion and build a culture of customer-centricity within the organization.
The ideal candidate will have experience in service design, knowledge of CX technology platforms, and a keen interest in innovation in CX tech. A salary of £60,000 - £80,000 per annum is offered, depending on experience.
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Customer Experience Operations Lead
2 weeks ago
London, Greater London, United Kingdom Akeneo: The Product Experience Company Full timeWe are excited to offer a challenging and rewarding opportunity for a Senior Customer Experience Operations Analyst at Akeneo, the Product Experience Company. As a key member of our team, you will play a vital role in shaping the future of our Customer Success and Professional Services teams.Job OverviewThis position requires a skilled professional with +3...
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Guest Experience Specialist
1 week ago
London, Greater London, United Kingdom Guest Experience Full time**About Us:**Meliá Hotels is a leading global hospitality company with a rich history of delivering exceptional guest experiences. Our commitment to excellence drives us to continuously improve and innovate, ensuring that our guests feel valued and cared for throughout their stay.Estimated Salary: €28,000 - €38,000 per annum, depending on location and...
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Customer Experience Specialist
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London, Greater London, United Kingdom Abercrombie and Fitch Co. Full timeIf you are a customer-focused professional with a passion for retail operations, we invite you to join our Abercrombie & Fitch Co. team as a Customer Experience Specialist. In this critical role, you will be responsible for driving sales growth and achieving business results through effective store presentation, sales floor supervision, and asset...
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Senior Customer Experience Operations Analyst
2 weeks ago
London, Greater London, United Kingdom Akeneo: The Product Experience Company Full timeAt Akeneo, the Product Experience Company, we are seeking an exceptional Senior Customer Experience Operations Analyst to join our team. This is a pivotal role in enhancing the efficiency and effectiveness of our Customer Success and Professional Services teams.Job DescriptionWe are looking for a skilled professional with +3 years of experience in revenue...
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Customer Experience Specialist
2 weeks ago
London, Greater London, United Kingdom Daiso USA Full timeCustomer Experience Specialist Wanted!Daiso USA is seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for delivering exceptional customer experiences, maintaining a clean and organized store environment, and contributing to the overall success of our retail...
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Customer Experience Specialist
2 weeks ago
London, Greater London, United Kingdom Moxy London Excel Full timeJob Title: Customer Experience SpecialistCompany Overview: Moxy London Excel is a modern and vibrant hotel located in the heart of London. We are committed to providing exceptional customer service and creating a unique experience for our guests.Job Description: We are seeking a skilled and experienced Customer Experience Specialist to join our team. As a...
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Customer Experience Specialist
1 month ago
London, Greater London, United Kingdom Hopecompass Full timeJob Description:">We are seeking a Customer Experience Specialist to join our team at Hopecompass. As a Customer Experience Specialist, you will play a key role in owning the client relationship, understanding their goals and metrics, analyzing customer interactions, and providing actionable insights to optimize their customer experience.You will work...
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Customer Experience Specialist
1 month ago
London, Greater London, United Kingdom Cora Breakfast and Lunch Restaurant Full timeJob SummaryCora Breakfast and Lunch Restaurant is seeking a skilled Customer Experience Specialist to join our team. In this role, you will be responsible for delivering exceptional customer experiences, addressing any issues that may arise, and working closely with our kitchen and bar staff to ensure seamless service delivery.Key responsibilities include...
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Customer Value Specialist
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London, Greater London, United Kingdom Motability Operations Limited Full timeWe are looking for a talented Customer Value Specialist to join our operations team at Motability Operations Limited. In this role, you will be responsible for developing and implementing customer-centric propositions that drive business growth and improve customer satisfaction.With a salary of £70,000 per annum, you will have the opportunity to work in a...
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Customer Experience Specialist
2 weeks ago
London, Greater London, United Kingdom Zahnarztpraxis Berchtesgaden Full timeCustomer Experience SpecialistWe are looking for a skilled and enthusiastic Customer Experience Specialist to join our team at Benugo, a leading café operator based in the prestigious Deloitte offices. As a Customer Experience Specialist, you will play a key role in delivering exceptional customer experiences and ensuring that our customers receive the...
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Customer Experience Analyst
2 days ago
London, Greater London, United Kingdom Retail Insight Specialist Full timeCustomer Experience AnalystEstimated Salary: £1,200 - £3,500 per monthWe are looking for a highly motivated Customer Experience Analyst to join our team. As a Retail Insight Specialist, you will be responsible for evaluating product quality, customer service, and overall shopping experience in various retail stores.Job Description:In this role, you will...
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Customer Experience Specialist
4 weeks ago
London, Greater London, United Kingdom Canada Goose Full timeJob Title: Customer Experience SpecialistWe are seeking a skilled Customer Experience Specialist to join our team at Canada Goose in Bicester Village. As a key member of our sales floor, you will be responsible for delivering exceptional customer experiences that drive sales and cement our luxury performance lifestyle brand.Job Summary: Create engaging...
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Customer Experience Specialist
1 week ago
London, Greater London, United Kingdom Ezra Full timeEzra is a pioneering company in the field of cancer detection, utilizing AI-powered full body MRI scans to screen for cancer worldwide. We're seeking an exceptional Customer Experience Specialist to join our team!The ideal candidate will own the customer experience and operations for our network, driving growth and retention through innovative strategies....
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Customer Experience Specialist
2 weeks ago
London, Greater London, United Kingdom Charles Tyrwhitt Full timeAbout the RoleWe are seeking a highly skilled Customer Service Specialist to join our team at Charles Tyrwhitt. The ideal candidate will have experience in fast-paced retail or hospitality and possess excellent communication skills.As a key member of our specialist team, you will be responsible for consistently delivering exceptional customer service in our...
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Customer Experience Specialist
1 day ago
London, Greater London, United Kingdom PRADA Full timeCustomer Experience SpecialistAs a Customer Experience Specialist at PRADA, you will play a key role in delivering exceptional customer service and building long-lasting relationships with our valued clients.Estimated salary: $60,000 - $80,000 per year.About the Role:Welcome and serve customers providing an excellent in-store experience.Maintain and develop...
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Customer Experience Specialist
23 hours ago
London, Greater London, United Kingdom Imperial War Museum Trading Company Ltd Full timeImperial War Museum Trading Company Ltd is seeking a highly skilled Customer Experience Specialist to join our Retail and Admissions team. The successful candidate will be responsible for delivering exceptional customer service, promoting sales, and contributing to the overall success of our operations.The ideal candidate will have excellent communication...
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Customer Experience Specialist
2 weeks ago
London, Greater London, United Kingdom Devon, PA Full timeEuro Motorcars Devon is seeking a Customer Experience Specialist to join our team in Devon, PA. As a sales support team member, you will assist with overflow work and enjoy a flexible schedule. Our dealership rewards hard work and motivation with ongoing training and recognizing outstanding effort.We offer a comprehensive benefits package, including medical...
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Customer Experience Specialist
1 week ago
London, Greater London, United Kingdom Ryder Reid Legal Full timeJob Title: Customer Experience SpecialistRyder Reid Legal seeks a detail-oriented Customer Experience Specialist to manage meeting rooms, provide office services, and ensure seamless client interactions in our London office.About the Job:This full-time position involves efficiently handling meeting room bookings via EMS, registering visitors through the...
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Product Experience Operations Analyst
1 week ago
London, Greater London, United Kingdom Akeneo: The Product Experience Company Full timeAbout the RoleThe Senior Customer Experience Operations Analyst will play a pivotal role in enhancing the efficiency and effectiveness of our Customer Success and Professional Services teams. This position will be key in aligning processes with company goals to deliver exceptional outcomes for customers and the business.Key Responsibilities:Optimize Customer...
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Customer Experience Specialist
2 weeks ago
London, Greater London, United Kingdom Barclays Full timeJob DescriptionThe ideal candidate for this Customer Experience Specialist role will have a passion for delivering exceptional customer service and a deep understanding of the importance of building strong relationships with our customers. As a member of our team, you will be responsible for resolving customer inquiries and issues related to our products and...