Customer Experience Specialist

3 weeks ago


London, Greater London, United Kingdom PRADA Full time
Customer Experience Specialist

As a Customer Experience Specialist at PRADA, you will play a key role in delivering exceptional customer service and building long-lasting relationships with our valued clients.

Estimated salary: $60,000 - $80,000 per year.

About the Role:

  • Welcome and serve customers providing an excellent in-store experience.
  • Maintain and develop client relationships through individual approaches and CRM tools.
  • Be proactively engaged in cross-selling with all departments to maximize sales opportunities.
  • Ensure knowledge of fashion trends and competitors.
  • Prove brand and product knowledge.
  • Deal effectively with customer complaints by liaising with the line manager when necessary.
  • Maintain high-standard shop floors and visual displays complying with operational guidelines and stock procedures.
  • Contribute to ensuring a high level of security and preventing product thefts.

About You:

  • Experience in a similar luxury womens ready-to-wear role.
  • Passion for human relations and sales.
  • Problem-solving, curiosity, and interest in luxury/fashion, art, and design.
  • Experience in building long-lasting relationships with clients.
  • Ability to work in teams and alone.
  • Excellent communication and interpersonal skills.
  • Passion and knowledge of the managed product category.


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