Reward Coordinator

4 weeks ago

London, Greater London, United Kingdom nando's Full time

About the Role:

Nando's is on a journey to create lasting happiness, making a difference to the lives of our people, our customers, and the communities we work in. Originally started in Johannesburg, South Africa, we pride ourselves on creating memorable experiences for everyone involved in Nando's: from our employees, communities, founders, and suppliers, but most importantly, our customers.

Key Responsibilities & Expectations:

  • Ownership of Reward Zendesk queries, managing queries within SLAs and escalating as required.
  • Support the implementation of reward policies and guides, ensuring they are kept up to date with legislative changes.
  • Ensure project plans are up to date and reward team are held accountable for actions in weekly meetings.
  • Maintain a Reward Comms calendar for the team.
  • Maintain the Partnership lists on a monthly basis, and carry out the eligibility and voting administration. Ensure all new successful partners are onboarded.

Compensation:

  • Support the Reward Team in the implementation of annual processes.
  • Coordinate benchmarking and grading process – Ensure job descriptions are submitted clearly and succinctly, coordinate panels with key stakeholders and record decisions via system.
  • Conduct ad hoc analysis as required and provide periodic Central Support insight.
  • Responsible for the annual salary survey submissions for Ops & CS.

Benefits:

  • Day-to-day management of our benefits including Life Assurance case management, AXA administration, benefit windows for new joiners and any ad hoc changes throughout the year.
  • Manage the regular comms and Reward Gateway queries
  • Manage pension queries and use relationship with payroll to escalate where required.

Key Stakeholders:

This role will touch into many different parts of the business, including:

  • People team
  • Operations
  • Finance
  • Technology

The Ideal Candidate:

  • Ability to work independently and as part of a team.
  • Desire to improve processes and find a better way of doing things.
  • A good problem solver with excellent communication skills and a keen eye for detail.
  • Highly organised with the ability to handle multiple tasks and prioritise or escalate as required.
  • Naturally calm under pressure, able to distinguish the critical from the chaos.
  • Open-minded & collaborative, with sound judgment.
  • Experience working with Workday is ideal.
  • Proficient using Microsoft Office Suite
  • Can deal with sensitive and highly confidential information.
  • Previous HR and Reward experience or knowledge not required but desirable.

Nando's Culture:

We are a business that seeks to support every employee to be at their best, and encourage individuality. We have a strong purpose and values, intent on contributing to / driving positive cultural and societal change. Our environment is relaxed and informal, whilst highly driven and ambitious.

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