Student Support Liaison – 00099

3 weeks ago


Chesterfield, Derbyshire, United Kingdom Commonwealth of Virginia Full time

Job Summary:

The Commonwealth of Virginia is seeking a highly skilled Student Support Representative to serve as the first point of contact for general information about the college and its academic/student services.

Key Responsibilities:

  • Respond to inquiries from community members, students, faculty, staff, and administrators seeking assistance.
  • Provide administrative support to college employees housed in the Help Hub.
  • Develop and maintain knowledge of college policies, procedures, and services.
  • Collaborate with college departments to ensure seamless delivery of services.
  • Provide exceptional customer service and support to students and the community.

Requirements:

  • Experience performing administrative tasks.
  • Customer service experience, preferably.
  • Proficiency with Microsoft Office and Google suite.
  • Excellent written and verbal communication skills.
  • Must be able to work with a diverse student population.
  • Understanding of and commitment to open-access community college philosophy and student success.
  • Successful completion and passing of a criminal background check is required.

Preferred Qualifications:

  • Associate degree or higher.
  • Proficiency in the use of eVA and PeopleSoft.
  • Higher education experience.

Working Conditions:

This is a full-time position with a variable work schedule, which may include working on campus and virtually. The position may require working some evening and weekend hours, especially during peak enrollment periods.



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