IT Support Specialist
2 weeks ago
Company Overview
Hays Technology is a leading provider of IT services and solutions, dedicated to delivering exceptional support to our clients. We are currently seeking a highly skilled IT Service Desk Technician to join our team.
Job Summary
We are looking for a talented IT Service Desk Technician to provide technical support to our users. As a key member of our IT team, you will be responsible for resolving IT-related issues, providing excellent customer service, and working collaboratively with our IT team to improve processes.
Key Responsibilities
- Provide technical support to users via phone, email, and in-person
- Resolve IT-related issues in a timely and efficient manner
- Collaborate with the IT team to improve processes and procedures
- Manage user accounts and perform hardware installations and configurations
- Assist with new starter setups and moves
- Communicate effectively with users to ensure a high level of customer satisfaction
Requirements
- Excellent customer service skills
- Strong technical skills, including knowledge of Windows, Office 365, and Microsoft Technologies
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong analytical and communication skills
- Adaptability and a positive approach to change
- Beneficial qualifications: ITIL Foundation, Azure Fundamentals, iManage, Aderant certifications
Working Conditions
The successful candidate will work in a normal office environment, with occasional requirement to work outside normal office hours. Some travel between office locations may be required.
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