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Resilience Officer

2 months ago

Twickenham, United Kingdom Adecco Full time
Job Title: Resilience Officer - Parking Operations

Location: Remote (Full-time office-based)

Hourly Rate: £13.93 per hour PAYE

Contract Length: 4 weeks (possibility of extension)

Working Pattern: Full-time, Monday - Friday, 36 hours

Role Purpose:

To provide operational support to all areas connected to Parking administration, including Supported Travel, Permits, Challenges, and Compliance. The resilience program will support areas with resource issues, whether planned or unexpected.

Duties:

  • To ensure that services for both Councils are dealt with on an equitable basis to deliver the standards required for each, as agreed annually by the Executives of both Councils.
  • To contribute as required to performance review and improvement measures on an ongoing basis, helping to ensure that a customer focus is embedded within the function and innovative and creative solutions are evaluated to securing the highest quality and value for money function.
  • To contribute as required to change programs within the organization.
  • To facilitate residual scanning of items received outside of the automated processing for Penalty Charge Notices.
  • To be deployed to any Parking Team as directed for resilience measures.

Knowledge, Skills & Experience:

  • Understanding of all Parking functions under the Head of Parking (desirable).
  • Evidence of working in changing circumstances.
  • Evidence of investigation and resolution.
  • Experience of working in accordance with internal policies.
  • Basic knowledge of and ability to use standard IT packages.
  • Flexible and adaptable with the ability to perform across a wide range of disciplines.

About Adecco:

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.