Shift Leader

3 weeks ago

Dawlish, Devon, United Kingdom ENGINEERINGUK Full time
Job Description

We are seeking a highly motivated and organized Shift Leader to join our team at One Stop. As a Shift Leader, you will be responsible for overseeing the daily operations of our store, ensuring that our customers receive exceptional service and that our store is always clean and well-stocked.

Key Responsibilities
  • Coordinate the team to deliver excellent customer service and ensure that the store is always clean and well-presented.
  • Take ownership of store activities, including opening and closing the store, and ensuring that all tasks are completed to a high standard.
  • Provide on-the-job coaching and feedback to team members to help them improve their skills and performance.
  • Monitor and manage store performance, identifying areas for improvement and implementing changes to drive business growth.
  • Work closely with the Store Manager to achieve business objectives and ensure that the store is running smoothly.
  • Be the go-to person for colleagues in the absence of the Store Manager, providing guidance and support as needed.
  • Support the Store Manager in coordinating seasonal, community, and charity events, creating a positive and inclusive atmosphere in the store.
  • Ensure that the store is always staffed appropriately, reacting to short-term absences and sickness by actively finding cover for shifts.
  • Be a recognized Keyholder for the store, attending alarm call-outs as necessary to ensure the safety and security of the store.
  • Monitor and action internal communications, ensuring that messages are acted upon in a timely manner and that all colleagues are kept informed.
  • Coordinate colleagues to meet the needs of customers and the operations of the store, feeding back to the Store Manager any issues with colleagues during shift.
  • Balancing time across service and replenishment areas of the store.
  • Actively support the Store Manager in managing absence within the store, ensuring return-to-work interviews are conducted for CSA colleagues and absence triggers reported and acted upon in line with the One Stop absence policy procedures.
  • Build meaningful relationships with the Area Manager and People Partner, ensuring you have the knowledge, ability, and confidence to escalate relevant issues in a timely manner, seek out advice and support when needed, and benefit from in-the-moment coaching opportunities.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong organizational and time management skills.
  • Ability to prioritize tasks and manage multiple projects simultaneously.
  • Knowledge of retail operations and customer service principles.
  • Ability to work flexibly, including evenings and weekends.
  • Basic knowledge of store operations and procedures.
About Us

One Stop Stores Limited is a retail convenience business with over 1,000 company and franchise neighbourhood stores across Great Britain. We offer a wide range of products and services to our customers, including fresh and chilled food, cupboard essentials, lunchtime meal deals, frozen food, household essentials, snacks, and treats. We are committed to providing excellent customer service and creating a positive and inclusive shopping experience for our customers.

We are proud to have been accredited Disability Confident Level 2 and are committed to providing a fully inclusive and accessible recruitment process. We are an equal opportunities employer and welcome applications from all qualified candidates.

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