Warehouse Management System Specialist

1 week ago

London, Greater London, United Kingdom YourPrime Full time

YourPrime is a leading provider of innovative warehouse management solutions, dedicated to helping businesses optimize their operations.

Based in the UK, we are seeking a talented Warehouse Management System Specialist to join our dynamic team.

The successful candidate will be responsible for working closely with clients to gather and document operational and development requirements clearly and concisely. This will involve client-facing responsibilities, including account management, operational requirements, and change management, while working closely with developers to deliver end-to-end solutions.

Key Responsibilities:

  • Requirements Gathering: Collaborate with clients to identify and document business needs, ensuring clear and concise communication of requirements.
  • Account Management: Serve as the primary point of contact for clients, managing relationships and understanding their needs to provide effective solutions.
  • Change Management: Identify and document change requirements, ensuring smooth transitions and implementations that meet client expectations.
  • Implementation Support: Assist in the implementation of warehouse management systems, creating process flows and project plans for end-to-end delivery.
  • Functional Design: Develop functional design documents, including design elements and integration requirements to ensure seamless system functionality.
  • Client Training: Conduct training sessions for clients to ensure they understand and can effectively use the warehouse management system.
  • Software Demonstration: Prepare and execute software demonstrations to showcase solutions to clients, highlighting key features and benefits.
  • Quality Control: Monitor and ensure adherence to quality standards, performing testing and quality checks before delivery to guarantee high-quality solutions.
  • Project Management: Utilize tools like Jira to track project progress and manage tasks effectively, ensuring timely completion and delivery of projects.
  • Pre and Post-Sales Support: Provide support during the sales process and after implementation to address any client queries or issues, ensuring exceptional customer satisfaction.
  • Continuous Improvement: Actively seek feedback from clients and team members to improve processes and solutions, driving continuous improvement and innovation.
  • Collaboration: Work closely with developers, ensuring that requirements are understood and met throughout the development lifecycle.

Qualifications:

  • Proven experience with warehouse management systems and client-facing roles.
  • Proficient in Microsoft Office and project management tools (e.g., Jira).
  • Strong ability to communicate complex ideas clearly and effectively.
  • Self-driven, motivated, and productive with a tenacious approach to task completion.
  • Familiarity with Agile software development methodologies is a plus.

We offer a competitive salary of £55,000 per annum, along with a range of benefits and opportunities for professional growth and development.

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