Customer Experience Manager

2 days ago


Widnes, Halton, United Kingdom The Boots Company PLC Full time

Are you a motivated and driven individual who is passionate about delivering exceptional customer experiences? We are seeking a Customer Experience Manager to join our team at The Boots Company PLC.

In this role, you will be responsible for leading the customer experience agenda across your store, working closely with colleagues to identify areas for improvement and develop strategies to enhance the customer journey.

The estimated annual salary for this role is £35,000 - £50,000, depending on location and experience.

Key Responsibilities
  • Lead the customer experience agenda across your store, identifying areas for improvement and developing strategies to enhance the customer journey.
  • Work closely with colleagues to develop and implement plans to improve customer satisfaction.
  • Maintain accurate records and reports to track customer feedback and satisfaction.
  • Act as a brand ambassador for Boots throughout your store and region.
  • Collaborate with sales and operations teams to drive growth and profitability.


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