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Business Delivery Specialist

2 months ago

Uxbridge, United Kingdom Cover-More Full time
About the Role

We are seeking a highly skilled Business Delivery Specialist to join our team at Cover-More. As a key member of our Business Delivery team, you will play a critical role in the implementation of new projects and processes, ensuring seamless delivery and exceptional customer experience.

Key Responsibilities
  • Coordinate the implementation of new projects, utilizing appropriate project management methodologies to ensure timely and successful delivery.
  • Support the entire implementation process, including planning, scheduling, reporting, and administration.
  • Work closely with individual project work stream owners, as well as other internal and external stakeholders, to ensure all project deliverables are met.
  • Develop and maintain project plans, action logs, Gantt tracking, and risk logs.
  • Support the Business Delivery Manager in managing relationships with partners throughout the implementation process, ensuring their needs and expectations are met.
  • Organize and own external and internal calls, provide call summaries, minutes, and follow-ups.
  • Assist in building, distributing, and handing over a full suite of implementation materials to the Account Management team post-launch.
  • Collaborate with the Partnerships team to ensure the Business Delivery team has visibility of the pipeline, helping to schedule an implementation planning timeline.
  • Analyze feedback on all projects to draw up process improvements, with a focus on continually enhancing the implementation process.
Requirements
  • Experience in the insurance industry, with exposure to deal implementation across multiple markets.
  • Experience in a business delivery, business implementation, or project coordination role is preferred but not essential.
  • Strong project coordination skills, with the ability to work on multiple projects simultaneously.
  • Excellent communication and interpersonal skills, with the ability to communicate professionally with all stakeholders.
  • Great stakeholder management experience, with the ability to establish early credibility, manage stakeholder expectations, and build robust relationships.
  • Ability to work independently and prioritize tasks in a fast-paced environment.
  • Highly organized with strong attention to detail.
  • Strong team player with the ability to maintain a calm and positive approach, even in a pressured or challenging environment.
About Us

Cover-More is a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, and customer service professionals. We share a global mission to look after travelers at every step of their journey.

We value optimism, caring, togetherness, reliability, and determination. We offer a hybrid work week policy, ensuring our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.

We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits, along with anniversary leave, volunteer leave, and a comprehensive paid parental leave scheme.

We respect who you are and thoroughly embrace diversity. So, whatever walk of life you wander, just be you and come as you are.

We also offer some fantastic benefits, including:

  • Travel insurance
  • Health insurance
  • Life Insurance
  • Company-subsidized pension
  • 25 days annual leave
  • Short-term incentive plan
  • Employee reward and recognition scheme
  • Flexible working opportunities
  • Competitive family and parental leave program
  • Employee Assistance Program
  • Fitness reimbursement scheme
  • Volunteering leave
  • Online learning and training opportunities
  • Professional membership
  • Work anniversary leave