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Operations Manager
1 month ago
We are seeking a highly skilled Operations Manager to lead our service delivery team and drive business excellence. As a key member of our leadership team, you will be responsible for ensuring the highest levels of customer satisfaction and retention, while maximizing revenues and reducing costs.
Key Responsibilities- Lead the service delivery team to consistently deliver high levels of customer service and meet business objectives.
- Manage the department's P&L, complete billing, and maximize gross profitability of all services.
- Produce accurate reports to track completed works, meet deadlines, and evaluate revenue and costs.
- Manage all service contracts in line with SLA requirements.
- Participate in pricing parts, labour, and other charges, ensuring policies and procedures are up-to-date.
- Assist with PPMs (Planned Preventative Maintenance) and accreditations.
- Manage customer complaints and QHSE (Quality, Health, Safety, and Environment) processes.
- Competitive salary of £45,000 + bonuses (up to 15%).
- 20 days annual leave (increasing annually to a maximum of 25 days after 5 years) plus Bank holidays.
- Comprehensive health insurance (on completion of probationary period).
- Company laptop and mobile phone.
- Statutory Pension (on completion of probationary period).
