Senior Administrative Coordinator
4 weeks ago
About the Role
This exciting opportunity has arisen in the Urology department at University College London Hospitals NHS Foundation Trust to join our Stones and Endourology team as an Administrative Team Lead. The post holder will act as the most senior member of the speciality admin team to provide leadership in the management of patient pathways and in the delivery of a high-quality, effective, and efficient service for both the multi-disciplinary team and patients.
This role will have a strong focus on delivering positive patient experience and take an active role in delivering service excellence. The ideal candidate will be proactive, willing to take ownership and accountability, and able to manage a high-volume workload.
Main Responsibilities
The post holder will be responsible for:
- Providing leadership and management to the admin team
- Developing and implementing administrative procedures to improve patient care and service delivery
- Collaborating with the multi-disciplinary team to ensure seamless patient pathways
- Managing and maintaining accurate and up-to-date patient records
- Providing excellent customer service to patients, families, and staff
About Us
University College London Hospitals NHS Foundation Trust is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services to people from the local area, from throughout the United Kingdom, and overseas.
We are committed to delivering top-quality patient care, excellent education, and world-class research. Our vision is to be a world-class academic health science centre, delivering innovative and excellent care to our patients.
Person Specification
The ideal candidate will have:
- Expert knowledge of administrative procedures and systems
- Experience of working in a customer-facing environment
- Ability to analyse and interpret data to inform decision-making
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
What We Offer
We offer a competitive salary, excellent benefits package, and opportunities for professional development and growth. If you are a motivated and experienced administrative professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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