Housekeeping Ambassador

4 days ago


London, Greater London, United Kingdom Royal Lancaster London Full time
About Us

At Royal Lancaster London, we strive to create memorable experiences for our guests. Our team is committed to delivering exceptional service and ensuring that every guest feels valued and respected.

Role Overview

We are currently seeking a highly motivated Housekeeping Ambassador to join our Accommodation Services Department on a permanent basis. As a Housekeeping Ambassador, you will play a vital role in maintaining the high standards of cleanliness and presentation of our bedrooms and public areas.

Main Responsibilities
  • Ensure all allocated bedrooms are cleaned to the highest standards, adhering to departmental SOPs.
  • Maintain the cleanliness and organization of bedroom corridors and pantries on your allocated floor.
  • Conduct daily Spring Cleans in allocated rooms, following departmental SOPs.
  • Handle Lost Property items in accordance with departmental SOPs.
Requirements

To be successful as a Housekeeping Ambassador, you should possess excellent communication skills, attention to detail, and the ability to work well under pressure. You will also need to be punctual, efficient, and courteous at all times when interacting with guests and colleagues.

Benefits

We offer a range of benefits to our employees, including:

  • A competitive salary: £27,045.66 + service charge per annum.
  • Pension scheme with company contributions.
  • 50% discount in all our restaurants and Spa's across our properties.
  • Team member and Friends & Family rates across our properties.
  • Complimentary stay after passing probation.
  • Extensive discounts on our benefits platform.
  • Access to private medical insurance.
  • Support through development plans, apprenticeships, and world-class management development programmes.
  • Interest-free season ticket loan.
  • Employee Assistance Programme - 24/7 online GP, mental health support, and virtual wellbeing.
  • Bike to work scheme.
  • Recommend a Friend incentive.
  • Complimentary laundry.
  • Free meals on duty.
  • Opportunity to join our taskforces to contribute to business focuses, community, and environment.
  • Employee recognition schemes and Social Committee events.
About the Location

Royal Lancaster London is located next to Lancaster Gate tube station and a short distance from Paddington, Bayswater, and Marble Arch stations.



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