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Estee Lauder Account Manager

2 months ago

Cobham, Surrey, United Kingdom Estée Lauder - Brand Full time
Estee Lauder - Account Manager / Counter Leader - Pearl Chemist - 30 Hours

Job Summary

The Account Manager is responsible for driving sales turnover and market share through consumer-focused strategies.

Key Responsibilities:

  • Reflect a credible and professional brand image to internal and external consumers.
  • Maximise sales through selling, providing excellent service, and maintaining retail standards.
  • Contribute to efficiencies by adhering to store/brand/company procedures and guidelines.

Sales and Service

• Understand daily/weekly targets and ensure personal awareness of additional sales avenues.

• Keep up to date with competitor activities and missed opportunities.

• Effectively leverage social media to drive business, protect, and enhance the brand image.

• Deliver the brand strategy, ensuring the delivery of an effective local plan.

• Plan and implement local marketing and events initiatives, aligned to retailer activity.

• Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels.

• Be an ambassador for the brand, leading the way to ensure brand values are represented and brought to life.

Operations

• Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing).

• Review retail standards on a daily basis, ensuring they are maintained to the required standard.

• Ensure deliveries, stock movements, and associated administration are completed within agreed company timeframes.

• Ensure all auditable processes and administration are actioned to company guidelines and take corrective action in highlighted areas of risk.

Commerciality

• Manage daily replenishment, taking appropriate action where necessary.

• Maximise sales performance by utilising all commercial reports before making commercial decisions.

• Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales.

• Identify stock package issues and take corrective action, informing the area manager when out of direct control.

• Effectively manage all promotions and discounts, ensuring they are actioned in line with company guidelines.

• Identify trends and make suggestions to enhance product performance.

Qualifications

Essential:

• Experience in a fast-paced retail and/or consumer-facing environment.

• Ability to drive self-development.

• Commercial understanding and awareness of the industry.

• Effective communication, organisation, and prioritisation skills.