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DC Pensions Implementation Director

2 months ago

London, Greater London, United Kingdom WTW Full time

Job Summary

We are seeking a highly skilled and experienced professional to join our team as a Defined Contribution Implementation Director. This is an exciting opportunity to work with a leading provider of outsourced pensions solutions, supporting the growth and development of our business in the UK.

About the Role

The successful candidate will be responsible for leading the implementation of new clients and client change projects, working closely with clients and colleagues to agree implementation configuration specifications, oversee the transition of new members and new monies into LifeSight, and manage the initial relationship through the stabilisation period.

Key Responsibilities

  • Proactively lead the implementation of new clients and client change projects, ensuring timely and successful delivery within commercial expectations and contract commitments.
  • Work closely with clients and colleagues to agree implementation configuration specifications, update contractual and governance documentation, and oversee the transition of members/monies into LifeSight.
  • Participate in sales pitches and site visits as the named go-to person for implementation activities, as required.
  • Support the client manager in contract negotiation with clients and various stakeholders, including legal advisers.
  • General liaison with the client on project progress and act as an escalation point for issues/service delivery concerns across all workstreams.
  • Responsible for drafting and agreeing the implementation configuration specification, working closely with administration colleagues to co-ordinate specification and delivery within LifeSight product parameters.
  • During transition to LifeSight and 'stabilisation' period, work more closely with the client and the LifeSight team to support project delivery to the client's satisfaction.
  • Support a continuous cycle of process improvements, identifying efficiency and effectiveness improvements to current process, documentation, and delivery management.
  • Work closely with client managers and the project delivery team to ensure high levels of client satisfaction during projects.

Requirements

  • Proven track record of leading a broadly disciplined implementation project and delivery team.
  • Excellent DC pensions knowledge, ideally in the master trust environment, including pensions administration and the DC marketplace.
  • Excellent project and risk management skills.
  • Track record of building and maintaining client and internal relationships across complex multi-discipline services.
  • High emotional intelligence.
  • Ability to develop and challenge ideas to solve client/business needs.
  • Good stakeholder management skills and ability to negotiate.
  • Firm commitment to Professional Excellence and delivering a high-quality service.

About WTW

WTW is a leading global provider of insurance, reinsurance, and human resources consulting services. Our LifeSight business is a DC master trust that represents one of our biggest business growth opportunities in the UK.