Customer Project Manager

4 weeks ago

Tadworth, Surrey, United Kingdom People Source Consulting Full time

{"Role": "Customer Success Project Manager", "Location": "Tadworth, Surrey", "Onsite work": "Must be onsite min 3x days per week", "Salary": "£70,000 approx", "Travel": "There will be some travel required to customer sites approx 25% of your time, therefore a full valid UK driving licence is essential.", "Job Purpose": "This Customer Success Project Manager role has overall responsibility for ART Sewer, Point Colour and Customer Framework projects and is responsible for the customer journey including building relationships overseeing and managing the key implementation activities, onboarding, expanding, and renewing of projects.", "Key Responsibilities": "Managing the project managers and collaborating with cross-functional teams to ensure the successful delivery of projects, having a technical understanding of our digital solutions, while meeting all stakeholders' expectations and adhering to quality standards. Project milestones delivered on time, to cost and of a high quality including resolving issues and initiating appropriate corrective action.", "Requirements": "Degree in management, technical or engineering field. Prince 2 Practitioner level or other project management skills/certification. Fluent in English (verbal and written); additional languages an advantage.", "Stakeholders' Management": "Position is in close contact with: Service delivery, application engineers, support, project managers. Product management and development team. Service delivery team.", "Your Daily Role": "Deliver all aspects of our project delivery from costing, forecasting, planning, resource, implementation, delivery, budgets. Ensure that project technical scope, costs, quality, and time parameters are managed and updated throughout the project life cycle and ensure gross margin budgets are achieved. Act as a champion for our customer, monitoring data, driving SLA performance, creating added value. Ensure that work carried out meets documented quality, health and safety and environmental standards. Identify and manage potential risks and issues within the project implementing appropriate mitigation strategies with clear accountability and ownership to the teams and communication to key stakeholders. Conduct post-project evaluations to identify areas for improvement and implement lessons learned. Foster a collaborative and positive team environment, promoting continuous improvement and professional development.", "Key Skills": "Project management skills, technical knowledge, communication skills, leadership skills, problem-solving skills, time management skills, budgeting skills, stakeholder management skills, customer service skills, team management skills, collaboration skills, adaptability skills, continuous learning skills, data analysis skills, SLA management skills, quality management skills, health and safety management skills, environmental management skills, risk management skills, issue management skills, mitigation strategies skills, post-project evaluation skills, continuous improvement skills, professional development skills."}

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