Luxury Reception Manager

1 month ago


London, Greater London, United Kingdom COREcruitment Full time
Job Summary:
COREcruitment is seeking a highly skilled and experienced Luxury Reception Manager to lead our team in delivering exceptional customer service and managing guest requests at a prestigious Members club in Mayfair. With a strong focus on luxury brand standards, you will be responsible for ensuring seamless service and maintaining a positive and professional atmosphere.

Key Responsibilities:
• Efficiently handle guest requests, including reservations, special accommodations, and VIP services.
• Motivate and lead the team to deliver outstanding service, fostering a positive and professional atmosphere.
• Coordinate with event managers and other departments to ensure seamless service delivery.
• Ensure the reception area meets luxury brand standards, providing an exceptional guest experience.
• Handle complaints or issues professionally, resolving them to the satisfaction of guests.
• Monitor guest feedback and work to continually improve service standards.

About You:
As a Luxury Reception Manager, you will have proven experience in hospitality or high-end service environments, with exceptional customer service skills. You will also possess leadership and management skills, particularly in a hospitality or luxury setting, with a strong understanding of high-end service standards and technical skills, including proficiency with booking systems, POS software, and reporting tools. We estimate your salary to be around £55,000 - £65,000 per annum, based on industry standards and location.

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