Scientific Customer Support Specialist
4 weeks ago
Job Description
We are seeking a highly motivated and organized Customer Service Representative to join our team at our environmental testing laboratory in Didcot, Oxfordshire. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, predominantly via phone and email.
Key Responsibilities:
- Provide exceptional customer service to clients, responding to queries and resolving issues in a timely and professional manner.
- Administrative tasks, including invoicing, booking sample collections, and resolving customer queries.
- Develop and maintain relationships with existing customers, identifying opportunities to upsell and cross-sell our services.
- Work closely with the laboratory team to ensure seamless communication and delivery of services.
Requirements:
- A background in science is highly beneficial, with a degree or equivalent experience in a scientific environment.
- Excellent customer service skills, with the ability to communicate effectively with clients and colleagues.
- Highly motivated and organized, with a strong attention to detail and problem-solving capability.
- Ability to work in a fast-paced environment, with a strong appreciation for the principles of quality and efficiency.
What We Offer:
This is a fantastic opportunity to gain full training and working experience within a scientific environment, with a globally successful organization. Great opportunities to develop professionally and progress.
Network Scientific Recruitment is an award-winning science recruitment agency, specializing in the provision of temporary, permanent, and contract recruitment services to the scientific and related technical industries. We're an ethical and knowledgeable consultancy passionate about our candidate care.
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