Account Management Specialist
3 weeks ago
Job Title: Customer Service Operations Coordinator
This role is based on their prestigious site in High Wycombe, paying £14.00 per hour.
As the pay rates suggest, this role requires a professional, proactive person who can assume responsibility for their workload and demonstrate strong personal qualities that enable them to inspire colleagues and lead projects.
Key Responsibilities:
- Customer order processing
- Manage orders in a timely and accurate manner to meet our delivery cut-off times and customer expectations including orders received from customers by Phone, Fax, Portal, EDI & Email
- Create new accounts in line with Good Distribution Practice and TV-SOP-01381
- Meet all criteria for exporting controlled drugs outside of the United Kingdom including a valid controlled drugs licence.
Queries and Complaint Handling:
- Receive telephone calls which may be:
- Order related
- Query related
- Claim related (stock discrepancies, returns, free of charges)
Ongoing responsibility:
- Supporting worldwide customer survey adoption to fully understand customer needs
- Build and maintain relationships with internal departments to continually improve processes
- Build and maintain relationships with key external customers.
- Support training for internal team members
Benefits:
- Competitive rate of pay.
- 20 days paid holiday, rising to 25 days after three months, plus 8 bank holidays.
- Flexible working pattern - three days in the office, two days working from home.
- Annual bonus scheme (subject to qualifying criteria).
- Free parking on site.
- Free shuttle bus to and from High Wycombe station.
- On-site subsidised restaurant and Costa coffee outlet.
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