Account Management Specialist

3 weeks ago


Milton Keynes, Milton Keynes, United Kingdom CV-Library Full time

Job Title: Customer Service Operations Coordinator

This role is based on their prestigious site in High Wycombe, paying £14.00 per hour.

As the pay rates suggest, this role requires a professional, proactive person who can assume responsibility for their workload and demonstrate strong personal qualities that enable them to inspire colleagues and lead projects.

Key Responsibilities:

  • Customer order processing
  • Manage orders in a timely and accurate manner to meet our delivery cut-off times and customer expectations including orders received from customers by Phone, Fax, Portal, EDI & Email
  • Create new accounts in line with Good Distribution Practice and TV-SOP-01381
  • Meet all criteria for exporting controlled drugs outside of the United Kingdom including a valid controlled drugs licence.

Queries and Complaint Handling:

  • Receive telephone calls which may be:
  • Order related
  • Query related
  • Claim related (stock discrepancies, returns, free of charges)
Log all complaints on Complaints Management SystemEnd-to-end Ownership of complaints and queries received

Ongoing responsibility:

  • Supporting worldwide customer survey adoption to fully understand customer needs
  • Build and maintain relationships with internal departments to continually improve processes
  • Build and maintain relationships with key external customers.
  • Support training for internal team members

Benefits:

  • Competitive rate of pay.
  • 20 days paid holiday, rising to 25 days after three months, plus 8 bank holidays.
  • Flexible working pattern - three days in the office, two days working from home.
  • Annual bonus scheme (subject to qualifying criteria).
  • Free parking on site.
  • Free shuttle bus to and from High Wycombe station.
  • On-site subsidised restaurant and Costa coffee outlet.


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