Regional Operations Manager

4 weeks ago

London, Greater London, United Kingdom BCD Travel Full time

Regional Operations Manager Job Description

As a Regional Operations Manager at BCD Travel, you will be responsible for leading regional operations, innovating and implementing operational efficiencies and strategies for the team. You will collaborate with direct reports, colleagues, and clients to ensure our account team is exceeding expectations in operational excellence.

Key Responsibilities:

  • Business Owner for Region, Regional Resources, Regional SOPs and SLAs
  • Leads Regional Operations - Innovate and lead operational efficiencies and strategies for the team
  • Owns Regional Partnerships with Preferred Partners and Travel Partners
  • Collaborate with Training team for Training and Development of direct reports
  • Owns regional Recruitment and Onboarding Process
  • Owns all elements of Team Management, Morale and Administration
  • Facilitates Meetings & Program Management including meeting assignments, budget review and forecasting for events
  • Be the face of the department in region, connect regularly with business units to provide updates and education
  • Aligns with Apple leadership and BCD Leadership regularly to drive strategy
  • Supports interdepartmental projects and initiatives
  • Leading a team, including virtual people management
  • Building relationships and collaboration and communicating at all levels, with people from different backgrounds
  • Seeing around corners, being prepared for every eventuality and a creative problem solver
  • Working in high touch, fast paced/ short lead time environment
  • Interpreting data and providing recommendations for service improvement
  • Collaborating on work tasks

Requirements:

  • Experience of Apple suite of applications and products
  • Knowledge of Cvent and/or Evedpay, or an acumen for new technology
  • Proven experience in leading global event strategies
  • A degree in Hospitality or related program

What We Offer:

We believe that a flexible working environment is key to getting the best out of our teams. Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

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