Regional Operations Manager

1 month ago

London, Greater London, United Kingdom JD Gyms Full time

Job Title: Regional Operations Manager

Job Summary:

We are seeking a highly skilled Regional Operations Manager to lead and manage the sales and operational aspects within our South of England clubs. The ideal candidate will have relevant experience and demonstrable success in a similar, multisite role within the fitness industry.

Key Responsibilities:

  • Overall responsibility for the day-to-day operations and sales activity within the gyms in the area
  • Proactive management of the areas sales and operations to achieve consistency of agreed service levels
  • Line management / performance management / professional development of the General Managers (and other staff as appropriate) to include inspirational leadership and coaching, mentoring and performance reviews and the identification of underperformance and the necessary interventions
  • Selection, appraisal and discipline of staff, in collaboration with General Managers (and senior management where appropriate)
  • Management of controls and procedures to maintain and monitor standards and performance in line with the devised policy and benchmarks
  • Continual monitoring of the quality and standards of cleaning, housekeeping and maintenance of all areas of the gyms in the area
  • Collaboration with regional business management in regards to sales and operational performance and the development of the processes to underpin growth
  • Development and implementation of strategies to reduce attrition across the area
  • Management of the necessary H&S aspects and fulfilment of policies and procedures
  • Fulfilment of company policy and strategies on operational standards and performance
  • Management of financial controls combined with collaboration with gym managers to achieve maximum operational profitability of their gym
  • Regular reporting to regional business management re: sales / operational performance, issues and improvements including the delivery of detailed multi-level reports and analysis
  • Liaison with internal and external partners / suppliers where applicable
  • Identification of opportunities for growth, development, cost saving initiatives and positive change
  • Consideration of energy / environmental issues and waste management
  • Analysis and presentation of key data to support new ideas / initiatives / proposed developments

Requirements:

  • Relevant experience and demonstrable success in a similar, multisite role within the fitness industry
  • A clear passion for strong operational delivery
  • A proactive attitude, strong work ethic and desire to succeed
  • A proven ability to work independently
  • A strong sense of accountability
  • Excellent interpersonal and people management skills
  • Excellent IT skills
  • Excellent written and verbal communication skills
  • Confidence and excellent presentation skills
  • A full, clean driving licence

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